TERMS & CONDITIONS

GENERAL TERMS & CONDITIONS

1. MAKING RESERVATIONS

Reservations are made via email: info@camp-ujca.com or the Enquiry form on our website www.camp-ujca.com.

Upon receipt of the request, the campsite makes a temporary reservation valid for five days after sending the offer (the number of days may vary depending on the date of arrival). The offer includes ​estimate of the total cost ​​and the deposit to be paid in​ advance​​:

  • An advance deposit of 30 percent of the reservation value
  • The minimum advance deposit for lower value reservations is EUR 40.00

The non-refundable booking cost is 50,00 HRK. Your accommodation costs at our Campsite are going to be reduced by the amount of the deposit you have paid. The total bill must be paid at the Reception desk. The deposit can be paid via bank transfer.

2. DIFFERENCE IN THE AMOUNT OF THE OFFER AND THE BILL ISSUED AT THE RECEPTION DESK

The total bill issued at the reception desk may vary from its initial estimate, depending on differences in the services notified for the purpose of making a reservation and the services actually provided during stay.

The prices in euros are for information purposes only since is subject to change depends on the currency rate. The official pricelist which is received with the offer contains clearly indicated prices in Croatian kuna. The euro is not an official currency in the Republic of Croatia, so your receipt has to be payed in Croatian kuna.

3. RESERVATION CONFIRMATION

On the receipt of the deposit, the guest will be sent a reservation confirmation to the e-mail address that has been provided.

A copy of the reservation confirmation must be enclosed when checking in at the reception desk. The reserved dates will be specified in the confirmation letter.

4. RESERVATION CHANGE

Reservations can be changed not later than one month prior to the date of arrival, depending on the availability (of time period or accommodation unit).

If a different number of guests will be staying on a pitch than specified when making a reservation, only guests who have actually arrived will pay for their stay according to the applicable price list.

5. RESERVATION CANCELLATION, LATE ARRIVAL AND EARLIERDEPARTURE

Reservations may be cancelled only in writing. We do not accept cancellation requests by phone.

In case of unannounced late arrival, the reserved accommodation unit will be reserved until 10:00 h on the following day. After that time we reserve the right to cancel the reservation.

In case of late arrival or early departure, the guest will be charged the full amount off the booking including all booked services.

If a reservation is cancelled:

  • within 30 days prior to the arrival date – the campsite retains the full amount of the deposit.
  • 30 to 45 days prior to the arrival date – the campsite retains 75 percent of the deposit amount, and the remaining 25 percent is refunded to the guest
  • more than 45 days prior to the arrival date – 100 percent of the deposit amount will be refunded to the guest.

In order to make the refund, the guest must provide the following information in writing:

  • FULL NAME OF THE PAYER
  • FULL HOME ADDRESS OF THE PAYER
  • IBAN
  • SWIFT/BIC
  • NAME OF THE BANK
  • BANK ADDRESS

6. RESERVATION OF A SPECIFIC ACCOMMODATION UNIT

There are various types of pitches in different camping zones, and the campsite will do its best to ensure that the selected pitch suits the RV/trailer/tent, same as amenities listed in the Enquiry Form or direct mail.

Our booking agent assigns the pitch number and the guest will be informed of that number on arrival at the Campsite. Preferences will be taken into consideration whenever possible, depending on the availability.

7. CHECK-IN AND CHECK-OUT

Check-in on arrival date is from 14:00

Check-out on departure date is till 12:00 noon

For late check-out additional fee will be calculated or an extra night will be charged, depend on the time of departure.