TERMS & CONDITIONS

GENERAL TERMS & CONDITIONS 2020

1. MAKING RESERVATIONS

Reservations are made via email: info@camp-ujca.com or the Enquiry form on our website www.camp-ujca.com.

Upon receipt of the request, the campsite makes a temporary reservation valid for five days after sending the offer (the number of days may vary depending on the date of arrival). The offer includes estimate of the total cost.

2. RESERVATION CONFIRMATION

By accepting the reservation, i.e., by accepting the offer, the guest enters a legal relationship with the campsite thus implying that he/she is familiar and agrees with the general terms and conditions of the reservation.

Everything stated in these general terms and conditions of the reservation becomes legally binding both for the guest and for the campsite.

3. RESERVATION CHANGE

Reservations can be changed not later than 15 days prior to the date of arrival, depending on the availability (of time period or accommodation unit).

If a different number of guests will be staying on a pitch than specified when making a reservation, only guests who have actually arrived will pay for their stay according to the applicable price list.

4. RESERVATION CANCELLATION, LATE ARRIVAL AND EARLIERDEPARTURE

Reservations may be cancelled only in writing, at least 3 days before the scheduled arrival time. We do not accept cancellation requests by phone.

In case of unannounced late arrival, the reserved accommodation unit will be held until 5 pm. After that time, we reserve the right to cancel the reservation. In case you are late arriving, please contact the camp reception in writing by 1 pm on the expected day of arrival. 

In case of late arrival or early departure, the guest will be charged the full amount off the booking including all booked services.

5. DIFFERENCE IN THE AMOUNT OF THE OFFER AND THE BILL ISSUED AT THE RECEPTION DESK

The total bill issued at the reception desk may vary from its initial estimate, depending on differences in the services notified for the purpose of making a reservation and the services actually provided during stay.

The prices in euros are for information purposes only since is subject to change depends on the currency rate. The official pricelist which is received with the offer contains clearly indicated prices in Croatian kuna. The euro is not an official currency in the Republic of Croatia, so your receipt has to be payed in Croatian kuna.

6. RESERVATION OF A SPECIFIC ACCOMMODATION UNIT

There are various types of pitches in different camping zones, and the campsite will do its best to ensure that the selected pitch suits the RV/trailer/tent, same as amenities listed in the Enquiry Form or direct mail.

Our booking agent assigns the pitch number and the guest will be informed of that number on arrival at the Campsite. Preferences will be taken into consideration whenever possible, depending on the availability.

7. CHECK-IN AND CHECK-OUT

Check-in on arrival date is from 14:00

Check-out on departure date is till 12:00 noon

For late check-out additional fee will be calculated or an extra night will be charged, depend on the time of departure.